Question 1

What is MedGuardian?

Accepted Answer

MedGuardian is a healthcare management platform built for South African assisted-living and frail-care centres. It brings caregiving, nursing, administration and compliance workflows into one connected system.

Question 2

Who is MedGuardian designed for?

Accepted Answer

The platform is designed for care-centre owners, managers, caregivers, nurses, clinicians and administration teams. Each role sees the information and tools relevant to their responsibilities.

Question 3

Can different departments work from the same resident profile?

Accepted Answer

Yes. Caregiving, nursing, administration and compliance workflows all connect to one live resident profile, reducing duplicate records and disconnected information.

Question 4

Can MedGuardian be used on tablets and mobile devices?

Accepted Answer

Yes. MedGuardian is designed for desktop and tablet workflows, with responsive experiences for staff working throughout the care centre.

Question 5

What caregiving workflows are included?

Accepted Answer

Care teams can manage care plans, routines, meals, activities, wellbeing observations, care requests and daily care schedules from the resident profile.

Question 6

Does MedGuardian support medication administration?

Accepted Answer

Yes. The platform supports medication schedules, administration records, MAR workflows, blister-pack management and audit history.

Question 7

Can nurses record and monitor resident vitals?

Accepted Answer

Yes. Nurses can log blood pressure, heart rate, temperature, blood glucose, oxygen saturation, weight and other measurements, with trends and resident-specific history.

Question 8

Does the platform include clinician notes?

Accepted Answer

Yes. Clinicians can capture structured notes and review relevant medical information from the resident profile.

Question 9

Does MedGuardian include billing and invoicing?

Accepted Answer

Yes. Billing accounts, resident-linked charges, consumables, invoices, statements and recurring billing workflows can be managed in the platform.

Question 10

Can consumables be charged to individual residents?

Accepted Answer

Yes. Items such as dressings, nappies and supplements can be issued to residents and linked to their billing records.

Question 11

Does MedGuardian integrate with accounting software?

Accepted Answer

MedGuardian is being designed to support Sage-connected accounting workflows. Integration availability may depend on the selected package and implementation requirements.

Question 12

Is MedGuardian POPIA aligned?

Accepted Answer

MedGuardian is designed around POPIA-aligned workflows, including role-based permissions, consent controls, secure record handling and audit history.

Question 13

Does the platform maintain an audit trail?

Accepted Answer

Yes. Key actions and record changes are time-stamped and linked to the responsible user to support traceability and accountability.

Question 14

What compliance registers are supported?

Accepted Answer

The platform includes registers for incidents, wounds, infections, restraint cases, abuse cases and complaints, along with supporting audit and access controls.

Question 15

Can users only access information relevant to their role?

Accepted Answer

Yes. Role-based permissions help ensure users only see and manage the information appropriate to their responsibilities.

Question 16

How is MedGuardian priced?

Accepted Answer

Pricing is based on the care centre's resident package and implementation requirements. The final package can be confirmed during the demo and proposal process.

Question 17

Are hardware and software included in the subscription?

Accepted Answer

No. Recommended hardware and third-party software are purchased separately from the customer's preferred suppliers.

Question 18

Can a facility change its resident package later?

Accepted Answer

Yes. Subscription packages can be upgraded or adjusted as the number of residents and operational needs change.

Question 19

How long does implementation take?

Accepted Answer

Implementation timing depends on the size of the facility, data preparation, configuration and training requirements. A tailored rollout plan is provided during onboarding.

Question 20

Is staff training included?

Accepted Answer

Initial training and onboarding can be included as part of the implementation package. Additional training can also be arranged where required.

Question 21

Can existing resident information be imported?

Accepted Answer

Data migration options can be assessed during implementation. The available process will depend on the format and quality of the existing records.

Question 22

Is local support available?

Accepted Answer

Yes. MedGuardian provides South African-based onboarding and support for participating facilities.

Questions, answered.

See how MedGuardian could work in your care centre.

Questions, answered.

PlatformWhat is MedGuardian?

PlatformWho is MedGuardian designed for?

PlatformCan different departments work from the same resident profile?

PlatformCan MedGuardian be used on tablets and mobile devices?

Caregiving & NursingWhat caregiving workflows are included?

Caregiving & NursingDoes MedGuardian support medication administration?

Caregiving & NursingCan nurses record and monitor resident vitals?

Caregiving & NursingDoes the platform include clinician notes?

AdministrationDoes MedGuardian include billing and invoicing?

AdministrationCan consumables be charged to individual residents?

AdministrationDoes MedGuardian integrate with accounting software?

Compliance & SecurityIs MedGuardian POPIA aligned?

Compliance & SecurityDoes the platform maintain an audit trail?

Compliance & SecurityWhat compliance registers are supported?

Compliance & SecurityCan users only access information relevant to their role?

Billing & PricingHow is MedGuardian priced?

Billing & PricingAre hardware and software included in the subscription?

Billing & PricingCan a facility change its resident package later?

Implementation & SupportHow long does implementation take?

Implementation & SupportIs staff training included?

Implementation & SupportCan existing resident information be imported?

Implementation & SupportIs local support available?

See how MedGuardian could work in your care centre.